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Legal clarity for your account and payments

When you open an account with us, your personal details, payment history and withdrawal records are protected under strict data-handling rules.

Data encryption across all sessionsClear account-access policiesPayment verification standards
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kaca 189 Legal clarity for your account and payments
GET HELP NOW

How to reach us about account and legal issues

Live chat support Available 24/7 in English. Open your account dashboard, tap Support at the bottom right…
Email support Send account security or data-deletion requests to support@kaca189.
In-app support requests Open Settings > Account > Legal & Data inside the kaca 189 app.
HOW WE PROTECT YOU

Account security, data handling and your rights

Encryption and session security

All connections to kaca 189 use SSL encryption. Your password is hashed and never stored in plain text. Each login session is isolated; logging out clears your session. We monitor for unusual account access patterns automatically.

Payment data isolation

DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Payment tokens expire after each transaction. Your bank account or wallet link is tokenised so we hold no direct access to your financial details.

Withdrawal verification steps

Every withdrawal request is verified against your registered bank account or wallet. We confirm your identity via email or SMS before processing. Fraud-detection rules flag unusual withdrawal patterns automatically.

Data retention and deletion

Account data is kept while your account is active. After account closure, personal records are deleted within 30 days. Financial transaction logs are retained for 7 years to comply with Indonesian tax and banking rules.

Cookie and tracking policy

We use session cookies to keep you logged in and functional cookies to remember your language and table preferences. No third-party tracking cookies are used. You can clear cookies in your browser settings without losing account access.

Report security issues

Found a security flaw or data concern? Email [email protected] with details. Do not post vulnerabilities publicly. We respond to security reports within 48 hours and aim to patch within 7 days.

Your rights, data and account access explained

We collect your name, email, phone number, registered address and payment method (DANA, OVO, GoPay or QRIS account details) to verify your identity, process deposits and withdrawals, and comply with anti-fraud rules. We do not sell or share this data with third parties outside payment processors.

Open your account dashboard, go to Settings > Legal & Data, and select 'Request Data Export' or 'Request Account Deletion'. You'll receive a confirmation email within 24 hours. Complete account deletion removes personal data within 30 days, though transaction records are kept for 7 years as required by law.

Yes. We never store your actual wallet credentials. Deposits are tokenised; each payment creates a one-time token that expires after the transaction. Your bank or wallet provider handles the actual transfer, and we only see that a deposit was confirmed.

Account access depends on local law in your current location. If you're travelling, you can log in from most countries, but deposit and withdrawal options may change based on regional restrictions. Contact our support team if you have questions about access from a specific country.

Account activity is visible in your dashboard for as long as your account is active. After you close your account, transaction logs are retained for 7 years to comply with Indonesian financial record-keeping rules, but they are not accessible to you.

Log out immediately and contact live chat support or email [email protected]. We will freeze your account temporarily, review the activity, and help you regain access. Change your password and enable two-factor authentication if available in your account settings.

We use functional cookies to log you in and store your preferences. No advertising or tracking cookies are set. You can disable cookies in your browser, but session cookies are required to stay logged in. Clearing cookies between sessions is always safe.

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